FAQS

1. What’s included in each box?
Each of our boxes is thoughtfully curated to provide everything you need for a magical experience. The Reindeer Box is filled with items to prepare for Santa’s arrival, the Bunny Box makes Easter unforgettable, and the Tooth Fairy Box turns Tooth Fairy visits into a magical adventure. Check each product description for full details!

2. Can I personalise my box?
Some items in our Christmas collection, such as the My First Christmas star, can be personalised. We’re also happy to accommodate special requests—just get in touch with us at hello@themagicalboxco.com, and we’ll do our best to create something truly special.

3. Can I add a personalised note when sending it as a gift?
Yes! We can include a beautifully hand-written note on our signature stationery to make your gift even more personal.

4. Are the boxes reusable?
Absolutely! Our boxes are designed to be cherished year after year, helping you create lasting family traditions.

5. Where are the boxes made?
All of our boxes are proudly made in New Zealand, crafted with care to bring magic to your family’s most special occasions.

6. How long does shipping take?
For orders within New Zealand, shipping typically takes 3-5 business days. International orders may take 10-15 business days, with longer times possible during peak holiday seasons. We’ll provide tracking details as soon as your order ships.

7. Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location, and you can view estimated costs at checkout.

8. Can I return or exchange my box?
We want you to love your Magical Box. If you’re not satisfied, we offer returns or exchanges within 14 days of purchase, provided the box is in its original condition. Personalised items, however, can only be returned if they are faulty.

9. Do you cater to allergies?
Yes, we can accommodate allergies! Let us know about any allergies when placing your order, and we’ll provide alternative options to ensure everyone can enjoy the magic.

10. How do I care for my box?
Our boxes are designed to last. We recommend storing them in a cool, dry place when not in use. Wooden and metal elements can be wiped clean with a soft, dry cloth to maintain their charm.

11. Can I order boxes in bulk for gifts or events?
Yes, we offer bulk ordering for special events, corporate gifts, or holiday giveaways. Contact us for more details and pricing.

12. How can I contact customer support?
You can reach us at hello@themagicalboxco.com or by filling out the contact form on our website. Our team is always happy to help!