Shipping policy
Shipping Policy – The Magical Box Co.
Thank you for shopping with The Magical Box Co.! We strive to ensure your magical boxes are delivered quickly and efficiently. Below is our shipping policy to help answer any questions you may have.
Domestic Shipping (New Zealand)
- Processing Time: Orders are typically processed within 1-2 business days.
- Shipping Time: Once dispatched, although sent on an overnight courier, please allow 3-5 business days for arrival.
- Shipping Costs: Flat rate shipping applies for all orders within New Zealand. Free shipping on orders over $100.
International Shipping
- Processing Time: Orders are typically processed within 1-2 business days.
- Shipping Time: Delivery times vary depending on the destination. Please allow 10-15 business days for international delivery.
- Shipping Costs: Shipping costs are calculated at checkout based on location. International orders may be subject to additional customs fees or duties, which are the responsibility of the buyer.
Order Tracking
All orders come with tracking information. You will receive an email with your tracking details once your order has been shipped.
Delays
Please note that shipping times may be longer during peak holiday seasons. While we aim to meet all delivery estimates, unforeseen circumstances (e.g., customs delays, holidays, or courier issues) may affect delivery times.
Undeliverable or Returned Packages
If a package is returned to us due to incorrect address information provided or failure to collect it, the buyer will be responsible for additional shipping costs to resend the package.
Lost or Damaged Packages
We do our best to ensure your order arrives safely. If your package is lost or damaged in transit, please contact us at hello@themagicalboxco.com and we’ll assist you in resolving the issue.